Banyan Tree Kuala Lumpur

We had a 2 month old newborn with us and the hotel staff made it so welcoming and accomodated for all of our needs. It was also im celebration for my birthday and belated anniversary. So the staff prepared 2 cakes, decked the room with birthday balloons as well as a beautiful serenade of a greeting durinh our breakfast with the KLCC and menara view in the bacground Not my first stay at the Banyan Tree Hotel but they went above and beyond my initial expectation with my second time rouns esp with my small family Although it was leading ASEAN summit week, and most places are blocked off, the location of the hotel was strateguc that u will not get stuck in the middle of bukit bintang traffic

Service staff was always very prompt to reply to co-ordinate a celebration arrangement during my stay. That was very helpful.

Breakfast & Dining: The breakfast at the restaurant was a highlight, with excellent à la carte dishes. The buffet selection wasn’t particularly exciting, but the quality of the served plates made up for it. The stunning view from the restaurant added to the experience. Pool & Views: The pool and massage tub were relaxing, offering breathtaking city views, though we did notice mildly dirty windows, which slightly detracted from the ambiance. Location & Convenience: The direct overpass to Pavilion Mall was a major plus, making shopping and dining very convenient.

Our stay was nothing short of exceptional, thanks to the hotel’s unwavering commitment to hospitality and comfort. From the moment we arrived, the staff greeted us with genuine warmth and went above and beyond to ensure every detail of our stay was perfect. Whether it was arranging dinner reservations, offering local tips, or simply checking in with a smile, their friendliness and professionalism set the tone for a truly memorable experience. The room was a sanctuary of modern luxury. Sleek, contemporary design blended with cozy touches like plush bedding and soft lighting. But the real showstopper? The TOTO toilet—a high-tech marvel! Heated seats, bidet functions, and a self-cleaning feature made every visit to the bathroom feel like a spa indulgence. We’ve never been so excited about a toilet! The breakfast was an absolute delight. Beyond the usual buffet staples, the spread included gourmet cheeses, artisanal breads, made-to-order omelets, and fresh tropical fruits. The surprise bottle of champagne at breakfast (a lovely touch!) turned our morning meal into a celebration. Sipping bubbly while enjoying panoramic views? Yes, please! And oh, the views! Our room overlooked a glittering city skyline, and we spent hours soaking it in from the restaurant. Sunrise painted the sky in pastels, and sunset turned everything golden—pure magic.

This hotel knows all about details and perfection. The room was super, all amenities you could need. At breakfast I was offered a scarf because the airco was too cold for me. The salad bar was good with the right dressing (balsamico). The orange jus was fresh and made from well tasting oranges. The staff was extremely friendly, very good service. The view at night from the roof top bar was super . The location of the hotel is central and close to many nice places. We also loved the restaurant Hakka around the corner with good seafood .